"Personal Information" means "Personal Data" as defined in the Dutch Data Protection Act; essentially, this means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by or on behalf of AbbVie and is maintained in an accessible form. Examples of Personal Information include your name, your postal address, your e-mail address and telephone number.
"Sensitive Personal Information" means "Sensitive Personal Data" as defined in the Dutch Data Protection Act; essentially, this means Personal Information including, but not limited to, your ethnic origin or your physical or mental health or condition.
For what purpose does AbbVie process Personal Information?
AbbVie processes personal data of its clients, website users and suppliers for the purpose described below.
AbbVie takes your privacy very seriously
AbbVie commonly uses third-party service providers ("AbbVie service providers") to help us deliver high-quality services; for example, AbbVie may hire an AbbVie service provider to run AbbVie Websites. This may mean that AbbVie service providers collect Personal Information about you on AbbVie's behalf for example, if you sign up to an AbbVie Website, you may need to provide an e-mail address; this will be handled by the AbbVie service provider operating that website.
Because AbbVie takes your privacy very seriously, it is our usual company policy to not ask AbbVie service providers to share your Personal Information with AbbVie unless the information is first de-identified (so we cannot see your name), or if AbbVie has a good reason to have direct access to your Personal Information (for example when required by law, or to ensure your safety and well-being or that of others). Ensuring that AbbVie service providers do not needlessly share that information with AbbVie helps us protect your privacy; this is part of our "privacy by design" philosophy.
What types of information are being collected?
The following types of Personal Information about you may be collected:
Personal Information You Submit: This is Personal Information that you enter into data fields on AbbVie Websites or otherwise provide. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for programmes, contact customer service, or respond to surveys. To protect your privacy, you should not provide any information that is not specifically requested.
Personal Information from Other Sources: This is Personal Information about you that is collected from other persons, such as your healthcare provider (e.g. your doctor or nurse), if they also use AbbVie Websites in connection with your care. AbbVie may also receive your Personal Information if you use any of the other websites we operate or the other services we provide. We would be happy to provide you with more information about what information we hold about you - for more details, please see below.
Is "sensitive" Personal Information collected?
Certain Personal Information may be collected, such as health-related information, which may be "Sensitive Personal Information" as described above. AbbVie will take additional measures as required by local law for the collection, protection and processing of such information.
How will Personal Information that I have provided be used?
Your Personal Information (whether collected from you or from other sources) may be used to:
- Carry out our obligations arising from any contracts entered into between you and AbbVie and to provide you with the information, products and services that you request from AbbVie;
- Notify you about changes to those services;
- Ensure that content from AbbVie Websites is presented in the most effective manner for you and for your computer;
- Offer you the opportunity to receive notices regarding AbbVie' s services, to invite you to participate in surveys about our services, on the condition you have confirmed we may contact you for such purposes; and
- Provide you with informational and marketing materials related to the use of your prescribed AbbVie products, clinical trial and market research opportunities, and other services by any means of communication, including by text, e-mail, direct mail, and/or telephone. If you are an existing user of the AbbVie Websites, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new user, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please let us know.
AbbVie may also de-identify your Personal Information and use de-identified data to help us improve, develop, and evaluate system performance, products, services, materials, programs, and treatment related to your condition or treatment, as well as for health economic outcomes research and market research. For example, we may use de-identified data to find the best time to send patient medication reminders; survey user interaction with certain features of AbbVie Websites, and find out how (un-identified) users generally feel about those features; find out whether certain types of patients discontinue use of certain treatments, and why; provide healthcare organisations with real-world metrics about how a treatment or service is generally used by patients; etc. Aggregated and Non-Personal Information. Such data may, in particular, be provided to Qualcomm Life, Inc. for those purposes.
Will Personal Information I provide on an AbbVie Website be combined with other Personal Information about me?
Personal Information that you provide on an AbbVie Website may be combine or consolidated with Personal Information of one or more customers who use AbbVie Websites. In particular, such information may be de-identified and used to help us improve AbbVie Websites and AbbVie products, to enhance research activities, and to facilitate other business functions.
What choices do I have about how my Personal Information is used or collected?
You may always limit the amount and type of Personal Information that is collected from you by choosing not to enter any Personal Information into forms or data fields on AbbVie Websites. Some of our online services can only be provided to you if you provide appropriate Personal Information. Other parts of AbbVie Websites may ask whether you wish to opt into or opt out of our contact lists for services that may be of interest to you.
Are my Personal Information shared with third parties?
AbbVie may disclose your Personal Information in the following circumstances.
AbbVie may share your Personal Information with any of our affiliates, which means our subsidiaries, our ultimate holding company and its subsidiaries.
Third Party Business Partners.
AbbVie may share your Personal Information with third parties with whom AbbVie is jointly marketing a product or service or jointly conducting a programme or activity.
AbbVie Service Providers.
As detailed above, AbbVie may use AbbVie service providers to carry out business activities for us. If AbbVie service providers collect Personal Information about you on AbbVie' s behalf or if your Personal Information is provided to AbbVie service providers as part of our business activities, it is our practice to require AbbVie service providers to keep your Personal Information confidential and to use your Personal Information only to perform functions for AbbVie.
Other Parties When Required by Law or as Necessary to Protect Our Services.
Other Parties In Connection With A Corporate Transaction.
AbbVie may disclose your Personal Information to the prospective (or actual) seller or buyer of any business or assets, such as in connection with a merger or in the event of a bankruptcy reorganization or liquidation. If AbbVie, or substantially all of its assets, are acquired by a third party, Personal Information held by it about its customers will be one of the transferred assets.
Other Parties With Your Consent.
How is my Personal Information kept safe?
It is AbbVie's practice to secure each web page that collects Personal Information; however, the confidentiality of Personal Information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting Personal Information over the Internet, especially Personal Information related to your health. AbbVie cannot guarantee that unauthorised third parties will not gain access to your Personal Information; therefore, when submitting Personal Information to AbbVie Websites, you must weigh both the benefits and the risks.
Is Personal Information transferred to different jurisdictions?
How does AbbVie protect the privacy of children?
AbbVie does not knowingly collect or use any Personal Information from children (we define "children" as minors younger than 18) on AbbVie Websites. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
How may I correct Personal Information or delete it from current records?
You may request that we remove your Personal Information from our current customer records or that we amend your Personal Information. Please notify us of your wishes by contacting us in one of the ways specified below. For our record keeping or other legitimate business purposes, we may retain certain Personal Information about you. We may also be required by law to maintain certain records which may contain Personal Information.
How can I contact AbbVie?
If you have questions about the use, amendment, or deletion of your Personal Information, or if you would like to opt out of future communications from an AbbVie business or a particular AbbVie programme, please contact us by clicking on the "Contact" link on the Website you are visiting. Alternatively, you may send a letter to the following address: Attn: Data Protection Officer, Wegalaan 9, 2132 JD Hoofddorp, the Netherlands, telephone: + 31 88 32 22 843.
In all communications to AbbVie, please include the e-mail address used for registration (if applicable), the Website address or the specific AbbVie programme to which you provided Personal Information, and a detailed explanation of your request. If you would like to delete, amend or correct your Personal Information and are contacting us by e-mail, please put "Deletion Request" or "Amendment/Correction Request", as applicable, in the subject line of the e-mail. We will do our best to respond to all reasonable requests in a timely manner.
How will I know whether AbbVie has updated this policy?